Cathy Emerson, Encore Electric
“I'm Cathy Emerson. I'm the benefits manager at Encore Electric.”
“A day in the life? Well, boy, it's pretty much dictated by phone calls—who needs what, when. I come into work and I might have a plan that I'm going to get the open enrollment rates done for the day. But if I get a phone call where somebody needs to get into rehab or find counseling, that changes my whole day and I start doing the research to get that person the help they need immediately. My day is dictated by what goes on in the employees' lives during the day.”
“I told my boss that I wanted to get at least one 'thank you' a day. That's what brings meaning to my life. If I really, truly feel like I helped somebody—and boy, if it's two 'thank you's'—that really makes my day.”